{"id":3,"date":"2025-05-14T08:22:07","date_gmt":"2025-05-14T08:22:07","guid":{"rendered":"https:\/\/stonecastlewine.com\/?page_id=3"},"modified":"2026-03-10T14:35:56","modified_gmt":"2026-03-10T14:35:56","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/stonecastlewine.com\/sq\/shipping-policy\/","title":{"rendered":"Politika e d\u00ebrges\u00ebs"},"content":{"rendered":"
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Politika e D\u00ebrges\u00ebs dhe Dor\u00ebzimit<\/b><\/h1>\n

Stone Castle Vineyards & Winery<\/b><\/p>\n

P\u00ebrdit\u00ebsuar s\u00eb fundi: 10\/03\/2026<\/span><\/p>\n

N\u00eb Stone Castle Winery, ne d\u00ebshirojm\u00eb q\u00eb vera juaj t\u00eb arrij\u00eb n\u00eb m\u00ebnyr\u00eb t\u00eb sigurt dhe n\u00eb koh\u00eb. Kjo Politik\u00eb e D\u00ebrges\u00ebs dhe Dor\u00ebzimit shpjegon se si i p\u00ebrpunojm\u00eb dhe d\u00ebrgojm\u00eb porosit\u00eb, koh\u00ebt e vler\u00ebsuara t\u00eb dor\u00ebzimit, kostot e d\u00ebrges\u00ebs dhe \u00e7far\u00eb duhet t\u00eb b\u00ebni n\u00ebse lindin probleme gjat\u00eb dor\u00ebzimit.<\/span><\/p>\n

1. P\u00ebrpunimi i porosive<\/b><\/h2>\n

Porosit\u00eb e vendosura p\u00ebrmes Uebfaqes son\u00eb p\u00ebrpunohen brenda 1\u20133 dit\u00ebve t\u00eb pun\u00ebs (e h\u00ebn\u00eb deri t\u00eb premte, duke p\u00ebrjashtuar festat zyrtare n\u00eb Kosov\u00eb). Porosit\u00eb e vendosura gjat\u00eb fundjav\u00ebs ose festave zyrtare do t\u00eb p\u00ebrpunohen n\u00eb dit\u00ebn e ardhshme t\u00eb pun\u00ebs.<\/span><\/p>\n

Ju do t\u00eb merrni nj\u00eb email konfirmimi t\u00eb porosis\u00eb menj\u00ebher\u00eb pas vendosjes s\u00eb porosis\u00eb suaj. Nj\u00eb email i ve\u00e7ant\u00eb konfirmimi i d\u00ebrges\u00ebs do t\u00eb d\u00ebrgohet pasi porosia juaj t\u00eb jet\u00eb d\u00ebrguar, i cili mund t\u00eb p\u00ebrfshij\u00eb informacione gjurmimi ku \u00ebsht\u00eb e mundur.<\/span><\/p>\n

Ju lutemi kini parasysh se koh\u00ebt e p\u00ebrpunimit t\u00eb porosive mund t\u00eb jen\u00eb m\u00eb t\u00eb gjata gjat\u00eb periudhave t\u00eb pikut (festat, ngjarjet promocionale). Ne do t'ju njoftojm\u00eb p\u00ebr \u00e7do vones\u00eb t\u00eb r\u00ebnd\u00ebsishme.<\/span><\/p>\n

2. Destinacionet e D\u00ebrges\u00ebs dhe Koh\u00ebt e Parashikuara t\u00eb Dor\u00ebzimit<\/b><\/h2>\n

Aktualisht d\u00ebrgojm\u00eb n\u00eb destinacionet e m\u00ebposhtme:<\/span><\/p>\n\n\n\n\n\n\n\n
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Destinacioni<\/b><\/p>\n<\/td>\n

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Koha e Parashikuar e Dor\u00ebzimit<\/b><\/p>\n<\/td>\n

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Kostoja e D\u00ebrges\u00ebs<\/b><\/p>\n<\/td>\n<\/tr>\n

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Kosova<\/span><\/p>\n<\/td>\n

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1-2 dit\u00eb pune<\/span><\/p>\n<\/td>\n

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Llogaritet n\u00eb ark\u00eb<\/span><\/p>\n<\/td>\n<\/tr>\n

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Shqip\u00ebria<\/span><\/p>\n<\/td>\n

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5\u20137 dit\u00eb pune<\/span><\/p>\n<\/td>\n

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Llogaritet n\u00eb ark\u00eb<\/span><\/p>\n<\/td>\n<\/tr>\n

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Maqedonia e Veriut<\/span><\/p>\n<\/td>\n

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3\u20135 dit\u00eb pune<\/span><\/p>\n<\/td>\n

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Llogaritet n\u00eb ark\u00eb<\/span><\/p>\n<\/td>\n<\/tr>\n

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Nd\u00ebrkomb\u00ebtare t\u00eb tjera<\/span><\/p>\n<\/td>\n

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10\u201320 dit\u00eb pune<\/span><\/p>\n<\/td>\n

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Llogaritet n\u00eb ark\u00eb<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Koh\u00ebt e dor\u00ebzimit jan\u00eb vet\u00ebm vler\u00ebsime dhe nuk jan\u00eb t\u00eb garantuara. Koh\u00ebt aktuale t\u00eb dor\u00ebzimit mund t\u00eb ndryshojn\u00eb n\u00eb var\u00ebsi t\u00eb vendndodhjes suaj t\u00eb sakt\u00eb, disponueshm\u00ebris\u00eb s\u00eb korrierit, kushteve atmosferike, p\u00ebrpunimit doganor (p\u00ebr porosit\u00eb nd\u00ebrkomb\u00ebtare) dhe faktor\u00ebve t\u00eb tjer\u00eb jasht\u00eb kontrollit ton\u00eb.<\/span><\/p>\n

3. Kostot e d\u00ebrges\u00ebs<\/b><\/h2>\n

Kostot e d\u00ebrges\u00ebs llogariten n\u00eb ark\u00eb bazuar n\u00eb destinacionin e dor\u00ebzimit dhe pesh\u00ebn\/madh\u00ebsin\u00eb e porosis\u00eb suaj. Kostoja e sakt\u00eb e d\u00ebrges\u00ebs do t\u00eb shfaqet para se t\u00eb konfirmoni porosin\u00eb tuaj.<\/span><\/p>\n

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  • Promocionet e d\u00ebrges\u00ebs falas mund t\u00eb zbatohen p\u00ebr porosit\u00eb mbi nj\u00eb vler\u00eb t\u00eb caktuar. N\u00ebse jan\u00eb aktive, kjo do t\u00eb shfaqet qart\u00eb n\u00eb ark\u00eb dhe n\u00eb materialet p\u00ebrkat\u00ebse promocionale.<\/span><\/li>\n
  • Kostot e d\u00ebrges\u00ebs nuk kthehen p\u00ebrve\u00e7 n\u00eb rastet kur kthimi \u00ebsht\u00eb p\u00ebr shkak t\u00eb gabimit ton\u00eb (artikuj me defekt, t\u00eb d\u00ebmtuar ose t\u00eb gabuar). Ju lutemi referojuni Politik\u00ebs son\u00eb t\u00eb Rimbursimit dhe Kthimit p\u00ebr detaje.<\/span><\/li>\n<\/ul>\n

    4. Metodat e D\u00ebrges\u00ebs dhe Transportuesit<\/b><\/h2>\n

    Ne p\u00ebrdorim partner\u00eb t\u00eb besuar t\u00eb korrierit dhe logjistik\u00ebs p\u00ebr t\u00eb dor\u00ebzuar porosit\u00eb tuaja. Transportuesi specifik i p\u00ebrdorur mund t\u00eb varet nga destinacioni i dor\u00ebzimit dhe madh\u00ebsia e porosis\u00eb suaj. Ne zgjedhim transportues q\u00eb specializohen n\u00eb trajtimin e mallrave t\u00eb brisht\u00eb p\u00ebr t\u00eb siguruar q\u00eb vera juaj t\u00eb arrij\u00eb n\u00eb gjendje t\u00eb p\u00ebrsosur.<\/span><\/p>\n

    P\u00ebr porosit\u00eb vendase brenda Kosov\u00ebs, ne kryesisht p\u00ebrdorim sh\u00ebrbime lokale t\u00eb korrierit q\u00eb ofrojn\u00eb opsione dor\u00ebzimi t\u00eb dit\u00ebs s\u00eb nes\u00ebrme dhe t\u00eb s\u00eb nj\u00ebjt\u00ebs dit\u00eb ku \u00ebsht\u00eb e mundur. P\u00ebr d\u00ebrgesat nd\u00ebrkomb\u00ebtare, ne punojm\u00eb me transportues nd\u00ebrkomb\u00ebtar\u00eb t\u00eb njohur.<\/span><\/p>\n

    5. Gjurmimi i Porosis\u00eb<\/b><\/h2>\n

    Pasi porosia juaj t\u00eb jet\u00eb d\u00ebrguar, ju do t\u00eb merrni nj\u00eb email konfirmimi t\u00eb d\u00ebrges\u00ebs. Ku \u00ebsht\u00eb e mundur, nj\u00eb num\u00ebr gjurmimi dhe lidhje do t\u00eb p\u00ebrfshihen n\u00eb m\u00ebnyr\u00eb q\u00eb t\u00eb mundni t\u00eb ndiqni ecurin\u00eb e dor\u00ebzimit tuaj. N\u00ebse informacioni i gjurmimit nuk \u00ebsht\u00eb i disponuesh\u00ebm p\u00ebr destinacionin tuaj t\u00eb d\u00ebrges\u00ebs, ekipi yn\u00eb i mb\u00ebshtetjes s\u00eb klientit mund t'ju ndihmoj\u00eb me pyetjet rreth statusit t\u00eb dor\u00ebzimit.<\/span><\/p>\n

    6. Rregulloret e D\u00ebrges\u00ebs s\u00eb Alkoolit<\/b><\/h2>\n

    Meqen\u00ebse produktet tona p\u00ebrmbajn\u00eb alkool, t\u00eb gjitha d\u00ebrgesat i n\u00ebnshtrohen ligjeve dhe rregulloreve t\u00eb zbatueshme q\u00eb qeverisin shitjen dhe transportin e pijeve alkoolike si n\u00eb vendin e origjin\u00ebs ashtu edhe n\u00eb vendin e destinacionit. Pikat kryesore p\u00ebrfshijn\u00eb:<\/span><\/p>\n

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    • Marr\u00ebsi duhet t\u00eb jet\u00eb s\u00eb paku 18 vje\u00e7. Personeli i dor\u00ebzimit mund t\u00eb k\u00ebrkoj\u00eb identifikim (dokument me foto) p\u00ebr t\u00eb verifikuar mosh\u00ebn n\u00eb momentin e dor\u00ebzimit.<\/span><\/li>\n
    • N\u00ebse marr\u00ebsi nuk mund t\u00eb ofroj\u00eb d\u00ebshmi t\u00eb vlefshme t\u00eb mosh\u00ebs, dor\u00ebzimi mund t\u00eb refuzohet dhe t\u00eb kthehet tek ne.<\/span><\/li>\n
    • \u00cbsht\u00eb p\u00ebrgjegj\u00ebsia e klientit t\u00eb sigurohet q\u00eb importimi i ver\u00ebs n\u00eb vendin ose rajonin e tyre lejohet sipas ligjeve lokale.<\/span><\/li>\n
    • Ne nuk jemi p\u00ebrgjegj\u00ebs p\u00ebr asnj\u00eb porosi q\u00eb konfiskohet, vonohet ose kthehet nga autoritetet doganore p\u00ebr shkak t\u00eb rregulloreve lokale n\u00eb lidhje me importimin e alkoolit.<\/span><\/li>\n<\/ul>\n

      P\u00ebr dor\u00ebzimet n\u00eb Shqip\u00ebri dhe Maqedonin\u00eb e Veriut, mosha minimale ligjore p\u00ebr t\u00eb bler\u00eb dhe marr\u00eb pije alkoolike \u00ebsht\u00eb 18 vje\u00e7. T\u00eb nj\u00ebjtat k\u00ebrkesa t\u00eb verifikimit t\u00eb mosh\u00ebs zbatohen. T\u00eb gjitha d\u00ebrgesat n\u00eb k\u00ebto vende p\u00ebrputhen me rregulloret e zbatueshme t\u00eb akciz\u00ebs dhe dogan\u00ebs s\u00eb vendit p\u00ebrkat\u00ebs t\u00eb destinacionit.<\/span><\/p>\n

      7. D\u00ebrgesa Nd\u00ebrkomb\u00ebtare dhe Dogana<\/b><\/h2>\n

      P\u00ebr porosit\u00eb e d\u00ebrguara jasht\u00eb Kosov\u00ebs, ju lutemi kini parasysh sa vijon:<\/span><\/p>\n

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      • Porosit\u00eb nd\u00ebrkomb\u00ebtare mund t'i n\u00ebnshtrohen detyrimeve doganore, taksave t\u00eb importit dhe tarifave t\u00eb tjera t\u00eb vendosura nga vendi i destinacionit. K\u00ebto tarifa jan\u00eb p\u00ebrgjegj\u00ebsi e vetme e klientit dhe nuk jan\u00eb t\u00eb p\u00ebrfshira n\u00eb \u00e7mimin e produktit ose koston e d\u00ebrges\u00ebs.<\/span><\/li>\n
      • P\u00ebrpunimi doganor mund t\u00eb shkaktoj\u00eb vonesa p\u00ebrtej koh\u00ebve tona t\u00eb parashikuara t\u00eb dor\u00ebzimit.<\/span><\/li>\n
      • Ne nuk jemi p\u00ebrgjegj\u00ebs p\u00ebr asnj\u00eb tarif\u00eb shtes\u00eb t\u00eb vendosur nga autoritetet doganore. Ne rekomandojm\u00eb t\u00eb kontrolloni me zyr\u00ebn tuaj lokale t\u00eb dogan\u00ebs p\u00ebr detyrimet dhe taksat e mundshme p\u00ebrpara se t\u00eb b\u00ebni nj\u00eb porosi nd\u00ebrkomb\u00ebtare.<\/span><\/li>\n
      • N\u00ebse nj\u00eb d\u00ebrges\u00eb nd\u00ebrkomb\u00ebtare refuzohet ose kthehet nga dogana p\u00ebr shkak t\u00eb detyrimeve t\u00eb papaguara ose mosp\u00ebrputhjes me rregulloret lokale t\u00eb importit, klienti \u00ebsht\u00eb p\u00ebrgjegj\u00ebs p\u00ebr \u00e7do kosto t\u00eb kthimit t\u00eb d\u00ebrges\u00ebs. Rimbursimet n\u00eb raste t\u00eb tilla do t\u00eb l\u00ebshohen vet\u00ebm p\u00ebr \u00e7mimin e produktit, minus kostot origjinale dhe ato t\u00eb kthimit t\u00eb d\u00ebrges\u00ebs.<\/span><\/li>\n<\/ul>\n

        8. Udh\u00ebzimet e Dor\u00ebzimit dhe Sakt\u00ebsia e Adres\u00ebs<\/b><\/h2>\n

        Ju lutemi sigurohuni q\u00eb adresa juaj e d\u00ebrges\u00ebs t\u00eb jet\u00eb e plot\u00eb, e sakt\u00eb dhe t\u00eb p\u00ebrfshij\u00eb \u00e7do udh\u00ebzim p\u00ebrkat\u00ebs dor\u00ebzimi (numri i apartamentit, emri i nd\u00ebrtes\u00ebs, kodi i port\u00ebs, etj.) n\u00eb momentin e vendosjes s\u00eb porosis\u00eb suaj.<\/span><\/p>\n

        Ne nuk jemi n\u00eb gjendje t\u00eb ndryshojm\u00eb detajet e d\u00ebrges\u00ebs pasi nj\u00eb porosi t\u00eb jet\u00eb d\u00ebrguar. N\u00ebse nj\u00eb adres\u00eb e pasakt\u00eb ose e paplot\u00eb rezulton n\u00eb nj\u00eb dor\u00ebzim t\u00eb d\u00ebshtuar, klienti do t\u00eb jet\u00eb p\u00ebrgjegj\u00ebs p\u00ebr \u00e7do tarif\u00eb shtes\u00eb d\u00ebrgese t\u00eb nevojshme p\u00ebr t\u00eb rid\u00ebrguar porosin\u00eb.<\/span><\/p>\n

        9. P\u00ebrpjekjet e D\u00ebshtuara t\u00eb Dor\u00ebzimit<\/b><\/h2>\n

        N\u00ebse nj\u00eb p\u00ebrpjekje dor\u00ebzimi nuk \u00ebsht\u00eb e suksesshme (p.sh., askush nuk \u00ebsht\u00eb i disponuesh\u00ebm p\u00ebr t\u00eb marr\u00eb pakon, verifikimi i mosh\u00ebs nuk mund t\u00eb p\u00ebrfundohet), korieri zakonisht do t\u00eb l\u00ebr\u00eb nj\u00eb njoftim dhe do t\u00eb p\u00ebrpiqet t\u00eb ridor\u00ebzoj\u00eb ose t\u00eb mbaj\u00eb pakon n\u00eb nj\u00eb pik\u00eb grumbullimi lokale, n\u00eb var\u00ebsi t\u00eb politik\u00ebs s\u00eb transportuesit.<\/span><\/p>\n

        N\u00ebse pakoja na kthehet pas p\u00ebrpjekjeve t\u00eb shumta t\u00eb d\u00ebshtuara t\u00eb dor\u00ebzimit, ne do t'ju kontaktojm\u00eb p\u00ebr t\u00eb organizuar rid\u00ebrges\u00ebn. Tarifa shtes\u00eb d\u00ebrgese mund t\u00eb aplikohen p\u00ebr ridor\u00ebzimin. N\u00ebse nuk p\u00ebrgjigjeni brenda 14 dit\u00ebve, ne rezervojm\u00eb t\u00eb drejt\u00ebn p\u00ebr t\u00eb l\u00ebshuar nj\u00eb rimbursim p\u00ebr \u00e7mimin e produktit minus kostot origjinale dhe ato t\u00eb kthimit t\u00eb d\u00ebrges\u00ebs.<\/span><\/p>\n

        10. Porosit\u00eb e D\u00ebmtuara, t\u00eb Humbura, ose t\u00eb Vonuara<\/b><\/h2>\n

        Porosit\u00eb e d\u00ebmtuara: <\/b>N\u00ebse porosia juaj mb\u00ebrrin e d\u00ebmtuar, ju lutemi b\u00ebni fotografi t\u00eb d\u00ebmtimit si t\u00eb produktit ashtu edhe t\u00eb ambalazhit t\u00eb jasht\u00ebm dhe na kontaktoni brenda 48 or\u00ebve n\u00eb info@stonecastlewine.com. Ne do t\u00eb organizojm\u00eb nj\u00eb z\u00ebvend\u00ebsim ose rimbursim t\u00eb plot\u00eb. Ju lutemi mos i hidhni artikujt e d\u00ebmtuar ose ambalazhimin derisa \u00e7\u00ebshtja t\u00eb zgjidhet.<\/span><\/p>\n

        Porosit\u00eb e humbura: <\/b>N\u00ebse porosia juaj nuk ka mb\u00ebrritur brenda dritares s\u00eb parashikuar t\u00eb dor\u00ebzimit dhe gjurmimi nuk tregon p\u00ebrdit\u00ebsime, ju lutemi na kontaktoni n\u00eb info@stonecastlewine.com me numrin e porosis\u00eb suaj. Ne do t\u00eb hetojm\u00eb me transportuesin e d\u00ebrges\u00ebs dhe, n\u00ebse pakoja konfirmohet si e humbur, do t\u00eb ofrojm\u00eb nj\u00eb z\u00ebvend\u00ebsim ose rimbursim t\u00eb plot\u00eb.<\/span><\/p>\n

        Porosit\u00eb e vonuara: <\/b>N\u00ebse porosia juaj vonohet p\u00ebrtej koh\u00ebs s\u00eb parashikuar t\u00eb dor\u00ebzimit, ju lutemi lejoni disa dit\u00eb shtes\u00eb pune, pasi vonesat mund t\u00eb ndodhin p\u00ebr shkak t\u00eb problemeve t\u00eb transportuesit, motit, ose p\u00ebrpunimit doganor. N\u00ebse vonesa kalon 10 dit\u00eb pune p\u00ebrtej dat\u00ebs s\u00eb parashikuar t\u00eb dor\u00ebzimit, na kontaktoni dhe ne do t\u00eb hetojm\u00eb.<\/span><\/p>\n

        11. Ambalazhimi<\/b><\/h2>\n

        T\u00eb gjitha porosit\u00eb ambalazohen me kujdes p\u00ebr t\u00eb mbrojtur ver\u00ebn tuaj gjat\u00eb transportit. Ne p\u00ebrdorim materiale t\u00eb specializuara ambalazhimi p\u00ebr ver\u00eb, duke p\u00ebrfshir\u00eb mb\u00ebshtjell\u00ebs mbrojt\u00ebs dhe kuti t\u00eb forta t\u00eb jashtme, p\u00ebr t\u00eb minimizuar rrezikun e thyerjes. N\u00eb periudhat e motit t\u00eb ngroht\u00eb, ne mund t\u00eb p\u00ebrfshijm\u00eb masa shtes\u00eb mbrojt\u00ebse p\u00ebr t\u00eb siguruar cil\u00ebsin\u00eb e produktit gjat\u00eb transportit.<\/span><\/p>\n

        12. Na Kontaktoni<\/b><\/h2>\n

        N\u00ebse keni ndonj\u00eb pyetje rreth Politik\u00ebs son\u00eb t\u00eb D\u00ebrges\u00ebs dhe Dor\u00ebzimit ose keni nevoj\u00eb p\u00ebr ndihm\u00eb me nj\u00eb \u00e7\u00ebshtje dor\u00ebzimi, ju lutemi na kontaktoni n\u00eb:<\/span><\/p>\n

        Kompania: <\/b>Stone Castle Vineyards & Winery SH.P.K.<\/span><\/p>\n

        NUI: <\/b>810518392<\/span><\/p>\n

        Adresa: <\/b>Bernjaka P.N., Rahovec, 21000 Kosov\u00eb<\/span><\/p>\n

        Email: <\/b>info@stonecastlewine.com<\/span><\/p>\n

        Telefoni: <\/b>+383 29 276 053<\/span><\/p>\n

        Faks: <\/b>+383 29 276 051<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Shipping and Delivery Policy Stone Castle Vineyards & Winery Last Updated: 10\/03\/2026 At Stone Castle Winery, we want your wine to arrive safely and on time. This Shipping and Delivery Policy explains how we process and ship orders, estimated delivery times, shipping costs, and what to do if any issues arise during delivery. 1. Order

        Read More<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/stonecastlewine.com\/sq\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stonecastlewine.com\/sq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stonecastlewine.com\/sq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stonecastlewine.com\/sq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stonecastlewine.com\/sq\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/stonecastlewine.com\/sq\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":4592,"href":"https:\/\/stonecastlewine.com\/sq\/wp-json\/wp\/v2\/pages\/3\/revisions\/4592"}],"wp:attachment":[{"href":"https:\/\/stonecastlewine.com\/sq\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}