Terms and Conditions
Stone Castle Vineyards & Winery
Last Updated: 10/03/2026
1. Introduction
Welcome to stonecastlewine.com (the “Website”), operated by Stone Castle Vineyards & Winery SH.P.K. (“Stone Castle,” “we,” “our,” or “us”), a limited liability company registered and operating in the Republic of Kosovo, with its registered address at Bernjaka P.N., Rahovec, 21000 Kosovo (NUI/Business Registration Number: 810518392). By accessing or using our Website, placing an order, or engaging with any of our services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Website.
These Terms and Conditions govern all transactions, interactions, and use of the Website, including but not limited to browsing, purchasing products, creating an account, and subscribing to marketing communications.
2. Eligibility and Age Verification
Our products contain alcohol. In accordance with the laws of the Republic of Kosovo and applicable international regulations, you must be at least 18 years of age to purchase alcoholic beverages from our Website. By placing an order, you confirm and warrant that you are 18 years of age or older.
We reserve the right to request proof of age at any stage of the ordering or delivery process. If satisfactory proof of age is not provided, we reserve the right to cancel the order and refuse delivery. Any delivery personnel may also request identification upon delivery.
3. Products and Pricing
All products listed on the Website are subject to availability. We make every effort to ensure that product descriptions, images, and prices displayed on our Website are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and offer you the option to confirm the order at the correct price or cancel it.
Prices on the Website are displayed in Euros (€) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice, but changes will not affect orders that have already been confirmed.
4. Orders and Payment
When you place an order through our Website, you are making an offer to purchase the selected products. We will send you an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. A binding contract is formed only when we dispatch the products and send you a shipping confirmation.
We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, errors in pricing or product information, suspected fraudulent activity, or inability to verify age or identity.
Payment Methods: We accept payments through Paysera, which supports Visa, Mastercard, Apple Pay, and Google Pay. All payments are processed securely through Paysera’s payment gateway. You agree to provide accurate and complete payment information.
Payment is required in full at the time of placing the order. Orders will not be processed until payment has been successfully received and verified.
5. Account Registration
You may create an account on our Website to facilitate purchases and track orders. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
We reserve the right to suspend or terminate your account if we suspect unauthorized use, provision of false information, or violation of these Terms and Conditions.
6. Shipping and Delivery
We deliver to Kosovo, Albania, and North Macedonia. Delivery times and shipping costs vary by destination and are calculated at checkout. For full details, please refer to our Shipping Policy available on our Website.
While we make every effort to deliver within the estimated timeframes, delivery dates are not guaranteed. We shall not be liable for any delays caused by circumstances beyond our reasonable control, including but not limited to weather conditions, courier delays, customs clearance, or force majeure events.
Risk of loss and title for products pass to you upon delivery to the shipping address provided. It is your responsibility to ensure that the delivery address is correct and complete at the time of placing the order.
7. Returns and Refunds
We want you to be satisfied with your purchase. If you are not satisfied or receive a damaged or defective product, you may request a return or refund in accordance with our Refund and Return Policy available on our Website.
Due to the nature of our products (alcoholic beverages), returns are only accepted if the product is unopened, in its original packaging, and reported within the timeframe specified in our Refund and Return Policy. Please refer to the full policy for eligibility criteria, procedures, and timelines.
8. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, photographs, audio, video, software, and design elements (collectively, “Content”), is the property of Stone Castle Vineyards & Winery or its licensors and is protected by copyright, trademark, and other intellectual property laws of the Republic of Kosovo and international treaties.
You may not reproduce, distribute, modify, display, perform, or otherwise use any Content from our Website without our prior written consent. The Stone Castle name, logo, and all related marks are registered trademarks of Stone Castle Vineyards & Winery.
9. Acceptable Use of the Website
You agree to use our Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the Website. Prohibited conduct includes but is not limited to:
- Using the Website in any way that violates applicable local, national, or international law or regulation
- Attempting to gain unauthorized access to any part of the Website, server, or database
- Introducing viruses, trojans, worms, or other malicious or technologically harmful material
- Using automated systems (bots, scrapers, crawlers) to access the Website without written permission
- Impersonating any person or entity or misrepresenting your affiliation with any person or entity
10. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is available on our Website and forms an integral part of these Terms and Conditions.
By using our Website and placing orders, you consent to the collection and processing of your personal data as described in our Privacy Policy, in compliance with the Law on Personal Data Protection of the Republic of Kosovo (Law No. 06/L-082), and where applicable, the EU General Data Protection Regulation (GDPR), the Law on the Protection of Personal Data of Albania (Law No. 9887), and the Law on Personal Data Protection of North Macedonia (Official Gazette No. 42/2020).
11. Limitation of Liability
To the fullest extent permitted by the laws of the Republic of Kosovo, Stone Castle Vineyards & Winery, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website, purchase of products, or these Terms and Conditions.
Our total liability for any claim arising under these Terms and Conditions shall not exceed the total amount paid by you for the specific order giving rise to such claim. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.
12. Disclaimer of Warranties
The Website and its content are provided on an “as is” and “as available” basis. While we strive to ensure the Website is available and free from errors, we do not guarantee uninterrupted access or that the Website will be free from viruses or other harmful components.
We make no warranties or representations regarding the accuracy or completeness of the Website content. Product images are for illustrative purposes and may differ slightly from the actual product (e.g., vintage, label design).
13. Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by Stone Castle Vineyards & Winery. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and conditions and privacy policies of any third-party websites you visit.
14. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, strikes, transportation disruptions, or utility failures.
15. Modifications to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website with an updated date. Your continued use of the Website after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.
17. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kosovo. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Kosovo.
We encourage you to contact us first to resolve any disputes amicably before initiating legal proceedings. Most concerns can be resolved through direct communication with our customer support team.
These Terms and Conditions do not affect any mandatory statutory consumer rights you may have under the laws of your country of residence, including but not limited to the consumer protection laws of Albania and North Macedonia for customers ordering from those countries.
18. Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:
Company: Stone Castle Vineyards & Winery SH.P.K.
NUI: 810518392
Address: Bernjaka P.N., Rahovec, 21000 Kosovo
Email: info@stonecastlewine.com
Phone: +383 29 276 053
Fax: +383 29 276 051